Return Policy

Return Policy

Our Return Policy

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.

How to return

If you are not satisfied with our goods after receiving the goods, you need to submit a return application within 14 days. Please note that if it is more than 14 days, we will not accept your return request. Please apply for a return by contacting us or directly filling out the product return form, and we will reply to you within 1-2 working days whether we agree.

When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable packaging. If anything is damaged or missing from your return, you may not receive your refund.

Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered to.

Here’s what you need to do

Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here. Find the order you want to return and click Return Item(s) Select each item and your reason for returning

How are my refunds credited?

All refunds will be credited to your original form of payment.

Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.